Frequently Asked Questions
Everything you need to know about the world of The Gstaad Guy
Where do you ship from and how long does it take?
We ship our exclusive collections globally from our European distribution centers. Delivery typically takes 3-5 business days for domestic orders and 7-10 business days for international destinations.
What is your return policy for limited edition drops?
We accept returns within 14 days of delivery, provided the items are in their original, unworn condition with all tags attached. Please note that certain limited edition collaborations may be final sale.
How do I ensure I choose the right size?
Each product page features a detailed size guide tailored to the specific garment. Our fits range from 'Apres-Ski' relaxed to tailored elegance; we recommend checking measurements before purchasing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal for a seamless checkout experience.
Are your products sustainably made?
Quality and craftsmanship are our top priorities. We work with specialized artisans in Europe who adhere to high ethical standards and use premium, long-lasting materials to minimize environmental impact.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.